These Terms of Service govern your use of Trainerflow’s mobile applications (Client App and Trainer Interface), websites, and related services.
By creating an account, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of the Terms, do not use the Services.
If you use the Services on behalf of a business (e.g., a gym or coaching company), you represent that you have authority to bind that entity, and “you” includes that entity.
Definitions
Client: an end user receiving fitness coaching via the Services.
Trainer: a coach or trainer using the Services to manage and deliver coaching to Clients.
Content: any text, data, images, videos, or other materials uploaded, submitted, stored, transmitted, or generated through the Services.
Special Category Data: personal data revealing health information (or other sensitive categories) under UK data protection law.
PAR-Q/Informed Consent: the fitness readiness questionnaire and consent form that Clients may complete in the Services.
Subscription: any paid plan or paid features (if and when introduced).
Eligibility and Account Registration
You must be at least 18 years old to use the Services. We do not knowingly allow anyone under 18 to register or use the Services. We may request age verification, and if we learn you are under 18, we may suspend or terminate your account.
Trainers may invite Clients by email to join the platform. Clients must register and create an account to access the Services.
You agree to provide accurate, current, and complete information when registering and to keep your account details updated.
You are responsible for all activity under your account and for safeguarding your credentials. Notify us immediately if you suspect any unauthorized use or security breach.
Service Description and Third-Party Relationships
Trainerflow is a software platform that helps Trainers and Clients manage fitness programming and track progress. Trainerflow itself does not provide coaching, medical advice, diagnosis, or treatment.
Trainers are independent third parties, not employees or agents of Trainerflow.
Any coaching, advice, programming, or services provided via the platform are solely between the Trainer and the Client; Trainerflow is not responsible for the Trainer’s coaching or instructions.
Health and Fitness Disclaimers
The Services and any Content are provided for general fitness informational purposes only and are not a substitute for professional medical advice.
Clients should consult a qualified healthcare professional before starting any exercise or nutrition program, especially if they have medical conditions, symptoms, or concerns.
You voluntarily assume all risks of injury, illness, or other health issues that may arise from using the Services or following any training or nutrition plan.
In case of a medical emergency, contact emergency services immediately; do not rely on the app for emergency care.
PAR-Q and Informed Consent (Clients)
Clients may be required to complete a PAR-Q (Physical Activity Readiness Questionnaire) and/or informed consent form within the app. This information will be stored in your profile and may be accessed by your Trainer for coaching purposes.
You represent that any information you provide in the PAR-Q or consent form is truthful and complete to the best of your knowledge, and you will update it if your circumstances change.
Trainerflow is not responsible for the content or adequacy of any PAR-Q or informed consent forms created or used by Trainers.
User Content: Ownership and License
You retain ownership of any Content you upload or generate using the Services (e.g., workout logs, photos).
By uploading Content, you grant Trainerflow a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use your Content as needed to provide, maintain, and improve the Services and comply with the law.
Clients agree that their Trainer (and any staff authorized by the Trainer) can access their Client Content as needed for coaching, as configured by the Services.
You are solely responsible for your Content. Ensure you have the rights to any material you upload and that it complies with applicable law and these Terms.
You must not upload content that is unlawful, abusive, defamatory, harassing, libelous, hateful, obscene, pornographic, or that infringes others’ privacy, publicity, or intellectual property rights.
Acceptable Use
You agree not to:
use the Services in violation of any law, regulation, or third-party rights;
attempt to gain unauthorized access to accounts, systems, or data;
reverse engineer, decompile, scrape, or interfere with the Services or any related software;
introduce viruses, malware, or malicious code;
use the Services to send spam, phishing, or other unsolicited communications;
misuse or attempt to derive sensitive information from health/fitness data beyond the intended coaching purposes.
Device Security and Biometric Authentication
The app may support device-based biometric authentication (e.g., Face ID or fingerprint) for convenience. This feature depends on your device settings.
Trainerflow does not receive or store your actual biometric data (e.g., face or fingerprint templates); biometric authentication is handled by your device’s operating system.
You are responsible for configuring and protecting your own device security (passcodes, biometric setup, etc.).
Wearables and Third-Party Integrations
We may offer optional integrations with third-party health platforms and wearables (e.g., Apple Health, Google Fit, fitness trackers).
If you enable such an integration, you authorize Trainerflow to access and process data from that integration in accordance with the integration’s permissions and our Privacy Policy.
Third-party integrations are subject to the third party’s terms and privacy policies. Trainerflow is not responsible for the practices of any external services.
Payments and Subscriptions (Future Features)
Trainerflow may introduce paid features, subscriptions, or in-app purchases in the future. We will disclose pricing and terms at the time of purchase.
Payments may be processed through third-party platforms (e.g., Apple App Store, Google Play Store, Stripe, PayPal, Klarna). Trainerflow does not store your full payment card details.
All fees are non-refundable unless required by law or explicitly stated.
Subscriptions (if offered) may automatically renew until you cancel according to the platform’s policies.
Intellectual Property
All rights, title, and interest in the Services (software code, interface, design, trademarks, logos, etc.) are owned by Trainerflow or its licensors.
You may not use Trainerflow’s trademarks or copyrighted material without prior written permission.
Any suggestions, feedback, or feature requests you provide to Trainerflow may be used by Trainerflow without restriction or compensation.
Service Availability and Changes
Trainerflow may modify, suspend, or discontinue any part of the Services at any time without notice.
We do not guarantee that the Services will be uninterrupted or error-free, and we do not guarantee the availability of any particular feature.
Termination
By you: You can stop using the Services at any time. Clients may request deletion of their personal data through the app (see our Privacy Policy for details).
By Trainerflow: We may suspend or terminate your account if you violate these Terms, if we suspect fraud or illegal activity, or for security or legal compliance reasons.
Upon termination, your access to your Content may be removed or deactivated. We may delete or anonymize Content and personal data as described in our Privacy Policy and as required by law.
Disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind (express, implied, statutory, or otherwise).
Trainerflow does not guarantee that the Services will meet your requirements or expectations, or that they will be uninterrupted, secure, or error-free.
We do not guarantee the accuracy, safety, or effectiveness of any training or nutrition program created by Trainers through the Services.
Limitation of Liability
Nothing in these Terms limits liability that cannot be limited under UK law (for example, liability for death or personal injury caused by our negligence, or for fraud).
Subject to that, Trainerflow and its affiliates are not liable for any direct or indirect damages arising from your use of the Services, including: personal injury or health issues resulting from training decisions; disputes between Trainers and Clients; or any loss of profits, business, data, or goodwill.
In any event, Trainerflow’s total liability to you will not exceed the greater of: £100, or the total fees you have paid to Trainerflow in the 12 months preceding the event that gave rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Trainerflow and its officers, directors, employees, and agents from any claims, liabilities, losses, or expenses (including legal fees) arising out of: (a) your use of the Services; (b) your Content; (c) your breach of these Terms; or (d) your violation of any law or third-party rights.
Data Protection and Privacy
We process personal data in accordance with our Privacy Policy. Trainers and Clients acknowledge that health and fitness data are sensitive and must be handled carefully.
Trainers should ensure they obtain any required consents from Clients for processing their data for coaching.
Data Roles
In many cases, Trainers will act as independent data controllers for the Client personal data they collect and use in coaching, while Trainerflow acts as a data processor providing the platform.
Trainers are responsible for having a lawful basis (e.g., explicit consent) to collect and use Client data, and for giving any required notices to Clients.
Trainerflow may provide a separate Data Processing Addendum (DPA) for Trainers. If a DPA is in effect, it governs the processing relationship between Trainerflow and the Trainer.
Governing Law and Disputes
These Terms are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction over any disputes, unless UK consumer law allows you to bring a claim in your local jurisdiction.
Changes to These Terms
We may update these Terms from time to time. We will post the revised Terms with an updated “Last updated” date.
Your continued use of the Services after changes are posted constitutes acceptance of the new Terms.
Severability and Entire Agreement
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms (together with the Privacy Policy) constitute the entire agreement between you and Trainerflow regarding the Services, superseding any prior agreements or understandings.
Contact
Trainerflow LTD, 86-90 Paul Street, London, EC2A 4NE, United Kingdom
